Privacy policy

Privacy Policy

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require any physical or digital signature.

Please read this Privacy Policy carefully. By accessing or using our website, you confirm that you have read, understood and agree to this Privacy Policy and our other terms and conditions on the website. If you do not agree, please do not use the website.

This Privacy Policy explains how (“Perfectly Dwell”, “we” or “us”), collects and uses information through https://perfectlydwell.com/ (the “Website”) from its users (“User” or “you”).

1. Consent

1.1 By using the Website and/or sharing your information with us, you consent to us collecting and using it as described in this Privacy Policy, including sharing it with the service providers named below.

1.2 We keep your personal data for as long as we need it for the purpose it was collected, or as long as the law requires, whichever is longer. Non-personal information may be kept indefinitely.

2. Information We Collect and How We Use It

2.1 Contact and order details. This covers your name, email address, phone number, and shipping and billing address. You give us this directly when you create an account, place an order, join our mailing list, or contact us. We use it to identify you, process and deliver your orders, keep you updated on them, and prevent fraud.

2.2 Payment information. We do not collect or store your card numbers, UPI details or PINs. Payments are processed on the secure checkout of our payment gateway, [payment gateway name]. We only receive confirmation of your payment, the payment mode and the status of the transaction. We may use this to process refunds, offer relevant discounts and understand how customers shop with us.

2.3 Browsing and device information. When you visit the Website, we automatically collect details such as your IP address, device and browser type, approximate location, pages viewed and the source that brought you to us. We use this to run and improve the Website, understand traffic, and show you relevant offers.

2.4 Customisation and gifting requests. If you ask for a customised product (such as colours or designs) or enquire about wedding, festive or corporate gifting, we collect the details you share, including any names, messages or notes. We use these only to fulfil your request.

2.5 Wishlist, cart and account activity. Items you add to your cart or wishlist, and the coupons you use, are saved so we can provide your shopping experience and, where you have agreed, remind you about items you left behind.

2.6 Communication data. We keep emails, WhatsApp messages and other communication between you and us. We use these to resolve your queries, improve our service, and for safety and fraud prevention.

2.7 Reviews and social media. If you tag us, message us or post about our products on Instagram or other platforms, we may reshare your content with credit. We use this to understand how people engage with our brand.

2.8 Other sources. We may receive limited information from our service providers and advertising platforms to help us deliver orders, personalise our marketing and reach new customers.

2.9 Updating your information. We may ask you to keep your contact details up to date so we can reach you about your orders. We are not responsible if you miss an update because the details we hold are no longer correct.

3. Who Can Access Your Data

3.1 We collect your personal data to run the Website and serve you. We take reasonable steps to protect it against unauthorised access, use, alteration, disclosure or destruction.

4. Sharing, Security and Your Choices

4.1 Data sharing. We do not sell your personal data. We share it only with trusted partners who help us serve you, such as our website platform ([Shopify]), payment gateway, courier and logistics partners, email and WhatsApp communication tools, and advertising and analytics platforms such as Meta and Google. They may use your data only to provide their services to us. We may also share information where the law requires us to.

4.2 Deleting your information. To request deletion of the personal information you have shared with us, write to us at perfectlydwell@gmail.com with your full name and the email address or phone number linked to your account. Deleting some information may mean we can’t provide certain features, such as order history or your account.

4.3 Marketing communication. You can opt out of marketing emails and messages at any time using the unsubscribe link, or by emailing us at perfectlydwell@gmail.com.

4.4 Cookies. We use cookies to keep the Website running smoothly, remember your cart and preferences, and understand how the Website is used. Some tracking is done by Google and Meta. You can control or disable cookies in your browser settings, though parts of the Website may not work as well without them.

4.5 External links. The Website may link to other sites. We do not control them and are not responsible for their content or privacy practices. Please be careful when you follow external links.

4.6 Children. Our Website is not meant for children under 18. We do not knowingly collect their personal data. If you believe a child has shared information with us, please write to us and we will delete it.

5. Reviews and Updates

5.1 We review this Privacy Policy from time to time, and we encourage you to check it regularly. Please also tell us if your information changes.

5.2 We may update this Privacy Policy at any time. If we make significant changes to how we use your information, we will put a notice on the Website.

6. Opting Out and Withdrawing Consent

6.1 If you no longer want us to use your data for the purposes described here, or you want to withdraw your consent, please write to us at perfectlydwell@gmail.com. Please note that we may then be unable to provide certain services or process your orders. If you choose not to share your name or contact details, we may not be able to maintain your account.

7. Accuracy of Your Data

7.1 We want the information we hold about you to be accurate, current and complete. If you think any of it is wrong, please let us know and we will correct it as soon as possible.

8. Force Majeure

8.1 We will do our best to keep your personal data secure. However, we are not responsible for any loss, damage or misuse of your data caused by events beyond our reasonable control. This includes natural disasters, fire, strikes, riots, war, acts of government, power or internet failures, hacking, unauthorised access to computer systems, and security breaches that could not reasonably have been prevented.

8.2 You understand that the internet is not completely secure, and we cannot give an absolute guarantee about the security of your data.

9. Grievance Officer

9.1 For any complaint, concern or question about the Website or this Privacy Policy, please contact our Grievance Officer in writing or by email:

Name: [Name]

Designation: [Designation]

Email: perfectlydwell@gmail.com

Phone: +91 72066 33316

Address: D6/6, Pocket D, Okhla Phase II, Okhla Industrial Estate, New Delhi, Delhi 110020

10. Governing Law and Jurisdiction

10.1 This Privacy Policy is governed by the laws of India. The courts in [New Delhi] shall have exclusive jurisdiction over any dispute arising from it.