Shipping policy

Shipping

We ship across India, bringing handcrafted cushion covers, table décor, candles and soft furnishings to homes everywhere.

Dispatch and Delivery

• Orders are dispatched within [2-3] business days of being placed. Made-to-order and customised pieces may take a little longer, and we’ll let you know if that’s the case.
• The estimated delivery time is shown at checkout. These timelines are indicative and depend on your location, distance, and our logistics partners.
• We are not liable for delays caused by the courier company or postal authorities, but we will help you track your package through our partner courier services.
• Your order may reach you in more than one package, depending on where each item is dispatched from. You will only be charged one delivery fee for the entire order.
• As soon as your package ships, we will email you the tracking details.

Careful Packaging

Some of our pieces, like concrete décor, candles, and jars, are delicate. We pack every order with care so it reaches you in one piece. If anything arrives damaged, please write to us within [48 hours] of delivery with photos of the product and the packaging, and we’ll make it right.

Cash on Delivery (keep this section only if you offer COD)

• Cash on Delivery is not a trial option, and payment is required before accepting the order. Any refusal of a COD order may result in the COD option being deactivated for your future orders.
• COD is not supported in some pin codes. If the option isn’t available for your address, you can still place a prepaid order, or reach out to us and we’ll help.

Delivery Partners

We ship through trusted courier partners such as [Delhivery, Shiprocket, etc.]. We are bound by their coverage. If your address is in a location they don’t serve, we’ll contact you to find another way to get your order to you.

Time-Bound Deliveries

Gifting something for a wedding, housewarming or festival? Email us and mention the date you need it by in the order comments. We’ll do our best to fulfil it in time, though we can’t guarantee it.

Cancellations

To cancel an order, please email us within [4] hours of placing it. Once an order has shipped, it can’t be cancelled. We are unable to process a refund if an order is refused at the doorstep or if our delivery partner has made 3 failed delivery attempts.

International Shipping

We currently ship within India only, and we do not deliver to PO Boxes or APO addresses.

Need Help?

Write to us at perfectlydwell@gmail.com or call/WhatsApp us at +91 72066 33316.