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Refund policy

Returns & Refunds

  1. Every Perfectly Dwell piece is packed with care so it reaches your home safely. In the unlikely event that your order arrives damaged, please email us a photo of the damaged product and its packaging within [48 hours] of delivery. We’ll resolve it quickly. For fragile items like concrete décor, candles and jars, an unboxing video is very helpful.
  2. We know a piece doesn’t always look the way you imagined in your space. We accept returns up to [7] days after delivery. Please clearly mention the items you wish to return, and if you’re returning only part of an order, hand over just those items to the pickup agent.
    a) Eligible returns are picked up from your doorstep at no charge. Once the pickup is complete, we will issue [store credit / a refund to your original payment method] for the value of the returned items. Shipping charges paid at the time of the order are not refundable. [We reserve the right to deny a free return if a previous COD order was refused at the doorstep.]
    b) We reserve the right to deny a return, or charge for it, if multiple returns have been initiated from the same account.
  3. Returned items must be unused, in the same condition you received them, and in their original packaging with all tags and papers.
  4. Items we can’t accept back. For hygiene and safety reasons, we can’t take back candles that have been lit, or products that have been used, washed or altered in any way. Customised, made-to-order and personalised pieces are also non-returnable unless they arrive damaged or incorrect.
  5. In rare cases, your pin code may not be serviceable for reverse pickup by our courier partners ([Delhivery, Shiprocket, etc.]). If that happens, we’ll arrange the pickup as soon as the PIN code becomes serviceable again.
  6. Missing parcels or tampering in transit are very rare. If you feel your parcel has been tampered with, please record a video before opening the box and write to us as soon as possible. If you receive a “delivered” message but haven’t received your parcel, please contact us within [24 hours] of that message.
  7. We use third-party courier partners and are not liable for delays in shipping. The delivery timelines we share are estimates. For time-sensitive orders, please reach out to us, and we’ll try our best to help.
  8. To cancel or change an order, please email us within [4] hours of placing it. Once an order is packed or shipped, it can’t be cancelled, and if it’s refused at the doorstep, it will be treated as a return. [For COD orders, we reserve the right to deactivate COD on future orders.] For prepaid orders, we reserve the right to charge two-way shipping costs.
  9. We aim to process returns within [10] business days of receiving the items. For any questions about your return, write to us at perfectlydwell@gmail.com or call/WhatsApp us at +91 72066 33316.
  10. Return requests must be approved before they are processed. Please send your request by email or WhatsApp, and our team will get back to you within [48 hours], with or without an approval.
  11. Once we receive your returned items and they clear our quality check, you will receive your [store credit/voucher, valid for [3] months from the date of issue, which you can use on your next purchase] / [refund to your original payment method within [7-10] business days].
  12. Handcrafted variations. Many of our pieces are handcrafted, embroidered or made in small batches, so you may notice slight differences in colour, texture, size or finish. Concrete décor can also have small natural marks, and your screen may show colours slightly differently. These are signs of handmade work, not defects.
  13. Bulk, gifting and customised orders. The policy above doesn’t apply to bulk, corporate gifting or customised orders. Returns for these are handled case by case, so please reach out to us before you order.
  14. We reserve the right to deny repeated returns on the same order.
  15. We aim to resolve every concern amicably, because we want the best for your home. If a dispute can’t be resolved despite our best efforts, the courts in [New Delhi], India shall have jurisdiction.

All returns and quality checks are subject to Perfectly Dwell’s discretion, but rest assured, we want your home to feel perfectly yours.

For any other questions, reach out to us at perfectlydwell@gmail.com.